Terms & Conditions

Last updated: June 2026. These terms govern your use of https://www.piuma.online and any purchase from PIUMA HOME. Please read them carefully.

1. Acceptance of Terms

By accessing or using our website, or placing an order, you confirm that you accept these Terms & Conditions and agree to comply with them. If you do not agree, please do not use the website.

2. Website Use

You agree to use the website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else’s use of the website.

3. Orders & Acceptance

All orders placed through the website constitute an offer to purchase. We reserve the right to accept or decline any order at our discretion, including for reasons such as incorrect pricing, stock unavailability, or suspected fraud. Your contract with us is formed when we send the order confirmation email.

4. Pricing

All prices are listed in Euros (EUR) and are inclusive of applicable VAT, unless stated otherwise. We may update prices at any time, but changes will not affect orders we have already accepted.

5. Payment

We accept the payment methods displayed at checkout, including major credit and debit cards and any other methods made available. Payments are processed by PCI-DSS compliant providers; we do not store your full card details.

6. Taxes (VAT)

Orders shipped within the European Union include applicable VAT. For orders outside the EU, prices may be displayed without VAT and any import duties or local taxes are the responsibility of the recipient.

7. Shipping

Shipping is offered in accordance with our Shipping Policy. Delivery estimates are indicative and not guaranteed. Risk of loss passes to you upon delivery.

8. Returns & Refunds

In accordance with EU Directive 2011/83/EU, you have a 14-day right of withdrawal from the day you receive your order. Full details are available in our Return & Refund Policy.

9. Limitation of Liability

To the maximum extent permitted by applicable law, our liability for any claim arising out of or in connection with these terms or your use of the website is limited to the amount you paid for the relevant order. Nothing in these terms limits liability that cannot legally be limited, including liability for personal injury caused by negligence or fraud.

10. Intellectual Property

All content on https://www.piuma.online — including text, images, logos, product photography and design — is owned by PIUMA HOME or its licensors and is protected by copyright and other intellectual-property laws. You may not reproduce, distribute or create derivative works without our prior written consent.

11. User Accounts

If you create an account, you are responsible for keeping your login details confidential and for all activity under your account. Please notify us immediately if you suspect unauthorised use.

12. Product Availability

All products are subject to availability. We reserve the right to limit quantities, discontinue products, or refuse orders at any time. Product images are illustrative; minor variations in colour or finish may occur.

13. Force Majeure

We are not liable for delays or failures to perform our obligations caused by events beyond our reasonable control, including natural events, strikes, transport disruptions, governmental actions or carrier failures.

14. Governing Law

These Terms & Conditions are governed by Italian law and applicable EU regulations. Where you are a consumer resident in the EU, you also benefit from the mandatory consumer protection rules of your country of residence.

15. EU Consumer Rights

Nothing in these terms affects the statutory rights granted to you as a consumer under EU law, including the right of withdrawal, the legal guarantee of conformity, and the right to lodge complaints with consumer authorities or via the EU Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr/.

16. Contact

For any question about these terms, please contact support@piuma.online.

Discover the PIUMA HOME Collection

Explore curated pieces designed to elevate everyday living — from elegant kitchen essentials to refined organization for every room.