Accessibility Statement

Accessibility

Accessibility Statement

Last reviewed: June 2026. We design https://www.piuma.online to be usable, readable and welcoming for everyone.

Our Commitment

PIUMA HOME is committed to making our online store accessible to as many people as possible, including users with visual, auditory, motor, or cognitive impairments. We believe that a beautifully designed home, and a beautifully designed website, should be available to everyone.

Standards We Follow

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. These guidelines are the international standard for digital accessibility, structured around four principles: perceivable, operable, understandable and robust.

Compatibility

Our website is designed to be compatible with:

Modern desktop and mobile browsers (Chrome, Firefox, Safari, Edge).
Common screen readers, including VoiceOver, NVDA and JAWS.
Full keyboard navigation, without requiring a mouse.
Browser zoom up to 200% without loss of functionality.
Operating system accessibility features such as high contrast mode.

Known Limitations

Despite our ongoing efforts, some areas of the site may not yet meet WCAG 2.1 AA in every detail — for example, certain third-party widgets or recently uploaded media. We are actively working to address these.

Reporting Accessibility Issues

If you encounter a barrier on our website, we want to hear about it. Please email support@piuma.online with as much detail as possible (page URL, device, browser, assistive technology used) and we’ll do our best to resolve the issue quickly.

Feedback

Your feedback helps us improve. We welcome any suggestions for making our store more accessible, even if they are not strictly required by WCAG.

Continuous Improvement

Accessibility is an ongoing process, not a fixed checkpoint. We routinely review our store, train our team and prioritise improvements as part of our regular development cycle.