Standard delivery takes 7–14 business days for most countries. Express shipping options (3–7 days) are available at checkout for select locations. Once your order ships, you'll receive a tracking email within 24 hours.

Yes! We offer free standard shipping on all orders over €60. Orders under €60 are charged a flat shipping fee depending on your location, shown at checkout.

Absolutely. We ship to 50+ countries worldwide including the USA, UK, Germany, France, Australia, Canada, and more. Your full list of available countries is shown at checkout.

Once your order is dispatched, you'll receive a tracking email with your tracking number. Visit Track Your Order and enter your details to see real-time shipping updates.

Address changes are possible within 12 hours of placing your order. Please contact us at support@piuma.online as quickly as possible and we'll do our best to help.

We offer a 30-day no-hassle return policy. If you're not completely satisfied with your purchase, return it within 30 days of delivery in its original condition and packaging for a full refund or exchange.

Email us at support@piuma.online with your order number and reason for return. We'll guide you through the process and send you a return label within 1 business day.

Refunds are processed within 3–5 business days after we receive your returned item. The money will appear on your original payment method within your bank's standard processing time (usually 1–3 additional days).

We're sorry this happened. Please photograph the damage and email us at support@piuma.online within 48 hours of delivery. We'll arrange a replacement or full refund immediately, at no cost to you.

We accept all major payment methods including Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and more. All payments are processed securely via Shopify Payments.

Completely. Our checkout is SSL encrypted and we never store your payment details. We use industry-standard security protocols to protect every transaction. Your data is always safe with PIUMA Home.

Yes! Enter your discount code in the promo code field at checkout. Current codes include PIUMA15 (15% off) and SUMMER25 (25% summer sale). Only one code can be used per order.

Quality is our top priority. Every product in the PIUMA Home collection is personally selected and tested by our team before it reaches our catalogue. We only list products that meet our strict quality standards.

Many of our products include a manufacturer's warranty. Details are specified on each product page. Additionally, our 30-day return guarantee covers you for any quality issues that arise after delivery.

Yes! After receiving your order, you'll get an email invitation to leave a review. We genuinely value your feedback — it helps other customers and helps us improve our selection.