Refund & Return Policy

Last updated: June 2026 | EU Compliant 14-Day Returns Free Returns on Defects

✓ At PIUMA HOME, your satisfaction is our highest priority. We stand behind every premium home decor and kitchen essential we sell — and we make returns simple, fair, and stress-free.

Return Window

You have 14 days from the date of delivery to request a return. All orders shipped within the European Union are covered by EU consumer protection law (Directive 2011/83/EU), giving you the right to cancel or return your order within 14 days — no questions asked.

How to Return in 3 Easy Steps

Email us at
support@piuma.online
with your order number

We confirm & send
return instructions
within 24–48 hours

Ship the item back
& receive your refund
within 5–10 business days

Return Eligibility

To qualify for a return, items must be:

Unused and in original, undamaged condition
In original packaging with all tags and labels attached
Accompanied by proof of purchase or order confirmation email

Refund Timeline

Step	Timeframe
Return received & inspected	1–3 business days
Refund approval notification	Within 3 business days
Refund to original payment method	5–10 business days

Non-Returnable Items

The following items cannot be returned:

Perishable goods (food, plants, flowers)
Personalized or custom-made products
Opened hygiene or personal care items
Gift cards
Items marked as Final Sale

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect — please contact us immediately at support@piuma.online with photos. We will arrange a free replacement or full refund with no return required.