Refund & Return Policy

🔄 Refund & Return Policy

Your satisfaction is guaranteed — shop with complete confidence.

🕒 Last Updated: June 2026  ·  Questions? Email support@piuma.online

📅
30-Day Returns
Return any item within 30 days of delivery
💰
Full Refunds
100% refund on eligible returns, no restocking fees
🔄
Easy Exchanges
Swap for a different product or size effortlessly
❓
No-Fuss Process
Simple, hassle-free returns with no hidden steps

✅ Our Return Guarantee

At PIUMA Home, we stand 100% behind every product we sell. If you’re not completely satisfied with your purchase for any reason, you may return it within 30 days of delivery for a full refund or exchange.

✔ No questions asked. We trust our customers and want you to shop with complete confidence. If something isn’t right, we’ll make it right.

📋 How to Return in 3 Simple Steps

1
Contact Us
Email support@piuma.online with your order number and reason for return.
2
Ship It Back
We’ll send you return instructions. Pack the item in its original packaging if possible.
3
Get Refunded
Refund processed within 3–5 business days of receiving your return.

📌 Return Eligibility

Items are eligible for return if:

  • Returned within 30 days of the delivery date
  • In original condition — unused, unwashed, and undamaged
  • In original packaging where possible (but not required for defective items)
  • Accompanied by your order number or proof of purchase
⚠️ Non-returnable items: Perishable goods, digital products, and items marked as “Final Sale” cannot be returned unless defective.

🚫 Damaged or Defective Items

If your item arrives damaged or defective, please:

  • Take clear photos of the damage
  • Email us within 48 hours of delivery
  • We will immediately send a replacement or full refund at no additional cost to you

You do not need to return the damaged item in most cases — we will arrange everything for you.

💰 Refund Timeline

Once we receive your return, we will process your refund within 3–5 business days. The refund will be credited to your original payment method. Depending on your bank, it may take an additional 1–3 business days to appear in your account.

Need Help With a Return?

Our support team is available 7 days a week. We’ll resolve any issue within 24 hours.

💌 Start Your Return