Privacy Policy

Last updated: May 2026

At PIUMA HOME (www.piuma.online), we are deeply committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase from our store.

1. Information We Collect

When you visit or shop at PIUMA HOME, we may collect the following types of information:

• Personal Identification Information: Name, email address, shipping address, billing address, and phone number
• Payment Information: Credit/debit card details (processed securely through our payment providers — we do not store card details)
• Device & Usage Data: IP address, browser type, pages visited, time spent on site, and referring URLs
• Order Information: Products purchased, order history, and transaction details

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders for home decor, kitchen tools, smart home gadgets, and other products
• Send order confirmations, shipping updates, and customer support communications
• Improve our website, product offerings, and customer experience
• Send promotional emails and offers (only with your consent — you can unsubscribe at any time)
• Comply with legal obligations under EU and Italian data protection laws

3. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies help us remember your preferences, analyze site traffic, and personalize content. You can control cookie settings through your browser preferences. By continuing to use our site, you consent to our use of cookies.

4. Data Sharing & Third Parties

We do not sell, trade, or rent your personal information to third parties. We may share your data with trusted service providers who assist us in operating our website and delivering our services, including:

• Payment processors (e.g., Shopify Payments, PayPal)
• Shipping and logistics partners
• Email marketing platforms (with your consent)
• Analytics providers (e.g., Google Analytics)

All third-party providers are contractually obligated to keep your information confidential and use it only for the purposes we specify.

5. Data Security

PIUMA HOME implements industry-standard security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. Our website uses SSL encryption to ensure all data transmitted between you and our store is secure.

6. Your Rights (GDPR)

As a resident of the European Union, you have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data (“right to be forgotten”)
• Right to Restriction: Request that we limit the processing of your data
• Right to Data Portability: Request transfer of your data to another service provider
• Right to Object: Object to the processing of your data for marketing purposes

To exercise any of these rights, please contact us at support@piuma.online.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Order data is typically retained for 7 years for accounting and legal compliance purposes.

8. Children’s Privacy

Our website is not directed at children under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on this page with an updated date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:
📧 Email: support@piuma.online
🌐 Website: www.piuma.online