Refund & Return Policy

Refund & Return Policy

Last updated: May 2026

At PIUMA HOME, your satisfaction is our highest priority. We stand behind every product in our collection — from our elegant home decor and ceramic vases to our innovative smart kitchen tools and smart home gadgets. If you are not completely satisfied with your purchase, we are here to help.

1. Return Eligibility

We accept returns under the following conditions:

  • The item must be returned within 30 days of the delivery date
  • The item must be in its original, unused condition with all original packaging and tags intact
  • Proof of purchase (order number or receipt) must be provided
  • Items that are damaged due to misuse, or items marked as non-returnable at the time of purchase, are not eligible for return

2. Non-Returnable Items

The following items cannot be returned or refunded:

  • Items that have been used, washed, or altered
  • Perishable goods or items with hygiene seals that have been broken
  • Gift cards and downloadable products
  • Items purchased during final sale or clearance events

3. How to Initiate a Return

To start a return, please follow these simple steps:

  1. Contact our support team at support@piuma.online with your order number and reason for return
  2. Our team will respond within 24–48 hours with return instructions
  3. Pack the item securely in its original packaging
  4. Ship the item to the address provided by our support team

4. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved:

  • Refunds will be processed to your original payment method within 5–10 business days
  • Shipping costs are non-refundable unless the return is due to our error or a defective product
  • If you haven’t received your refund after 10 business days, please contact us at support@piuma.online

5. Damaged or Defective Items

If you receive a damaged or defective product from PIUMA HOME, please contact us immediately at support@piuma.online with photos of the damage. We will arrange a free replacement or full refund at no additional cost to you.

6. Exchanges

We offer exchanges for items of equal value. If you wish to exchange a product, please contact our support team and we will guide you through the process. Exchanges are subject to product availability.

7. Shipping Costs for Returns

Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item sent by PIUMA HOME. We recommend using a trackable shipping service for your return.

8. Contact Us

For any questions about our Refund & Return Policy, please reach out to our team:
📧 Email: support@piuma.online
🌐 Website: www.piuma.online